We welcome your feedback
You can give feedback voluntarily and in the way that feels most comfortable. You may ask a family member, carer, legal representative, trusted friend or independent advocate to support or represent you.
How to provide feedback or make a complaint
- Speak directly with any team member, verbally or in writing.
- Email hello@theplayprojects.com.
- Call 1800 953 761.
- Write to The Director, The Play Projects, PO Box 867, Yarrawonga VIC 3730.
We record and respond to feedback consistently, assess and investigate concerns where needed, communicate outcomes and use what we learn for continuous improvement.
Independent complaints
If you do not feel comfortable using our internal process, or your complaint is about the Director or the service generally, you can contact the NDIS Quality and Safeguards Commission.
- Web: ndiscommission.gov.au/complaints
- Email: feedback@ndis.gov.au
- Phone: 1800 035 544 or TTY 133 677. Interpreters can be arranged.
Independent advocacy
An advocate can help you understand your rights, access or change services, communicate with providers and seek a resolution. Find advocacy organisations through the Department of Social Services.