Last updated: 9 November 2026
The Play Projects Pty Ltd (ABN 46 667 741 773) values the protection of personal information. This policy explains how information collected through our website may be handled and how you can contact us about access, corrections or concerns.
Information we collect
You may provide information such as your name, contact details and information included in an enquiry. Providing information is optional, although we may need some details to answer you or provide a requested service. People under 16 should not provide personal information without the consent of a parent, guardian or educational institution.
How information is used
Information may be used to operate the website and our business, respond to enquiries, provide requested products or services, understand demand and improve our services. We do not sell, rent or trade personal information. Information may be disclosed where you consent, where necessary to work with contracted service providers, or where authorised or required by law.
Club purchases and bookings
When a parent or carer buys a Club pass, we collect their name, email, phone number, pass choice and merchandise selections. Stripe processes payment and stores the purchase and invoice records. After payment, we use these details to create or find a basic Hub account and issue its pass credits. The Hub collects each attending child’s name and age when a class is booked, and records bookings, credit usage and expiry.
Klaviyo sends the pass confirmation email using your name, email, purchase reference, credit count, expiry and merchandise quantities. Asana helps our staff arrange merchandise and follow up purchases, using parent/carer contact details, pass information, kit quantities and payment references. Buying a pass does not automatically subscribe you to marketing emails.
For existing memberships, we retain the original enrolment and billing records, including children’s details and membership dates, to administer those arrangements. Card and bank details are entered directly into Stripe’s secure payment pages. Share health and support information directly with our team rather than entering it in checkout.
Feedback and complaints
Our feedback form collects the information you choose to share about your experience, any action already taken and your desired outcome. If you choose to remain anonymous, the form does not collect your name or contact details. Information you include in free-text answers may still identify you or someone else.
Submissions are sent to Asana, our team’s task management service, so authorised staff can manage and respond to feedback. Complaint records are retained for 7 years from the date they are made, in accordance with our Feedback, Compliments and Complaints Policy and Procedure.
Cookies and online activity
The website may use cookies and online technologies to remember preferences, understand website use, measure performance and support marketing. Cookies can be managed through your browser. Please read our Cookies Policy for more information.
When you follow a tagged advertising or campaign link, we may remember its campaign labels and ad identifiers in a first-party cookie for up to 7 days. If you continue to payment for a Club purchase during that period, we save the tags and their capture time with the Stripe purchase records to measure campaign performance. The most recent tagged visit replaces earlier campaign information; an untagged return visit does not extend the period. This feature does not collect the full page address, referrer or arbitrary link parameters, and it does not send campaign tags to the Hub, Klaviyo or Asana. Browser Do Not Track and Global Privacy Control signals disable this campaign attribution; blocking the cookie does not prevent a purchase.
We use the Meta Pixel to measure Facebook and Instagram advertising and support relevant ads. Meta receives page addresses, browser and device information and Club pass checkout and purchase events, including the pass choice, price and currency. We do not include names, email addresses, phone numbers, children’s details, health information or card details in these event fields, and automatic form-field matching is not enabled by this website integration. Meta may associate activity with your Meta account and process it overseas under Meta’s Privacy Policy. Our Cookies Policy explains browser controls and purchase-event deduplication storage.
Security and overseas services
Personal information may be held electronically or in hard copy. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. Internet transmissions cannot be guaranteed to be completely secure.
Some technology providers may store or process information overseas. We take reasonable steps to ensure appropriate protection and compliance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.
Access and correction
You may ask to access personal information we hold about you or request a correction if you believe it is inaccurate, out of date, incomplete or misleading. Some lawful exceptions may apply. If we refuse a request, we will explain why where reasonable and outline available complaint options.
Privacy concerns and complaints
Contact our Privacy Officer so we can respond to your concern:
- Email: hello@theplayprojects.com
- Phone: 1800 953 761
- Post: PO Box 867, Yarrawonga VIC 3730
You may also contact the Office of the Australian Information Commissioner.
Updates
We review this policy and may amend it by publishing an updated version on this website. Significant changes may be notified on the website before they take effect where reasonable.